Job Description
Join the Night Owl Team – 100% Remote & Flexible
Are you a night owl who thrives when the world sleeps? OmniStream Solutions is looking for a dedicated Technical Support Specialist to join our elite remote workforce. This is a unique opportunity to work 100% from home with a competitive night shift schedule that offers a quiet environment and work-life balance.
We are a forward-thinking technology firm helping businesses streamline their operations. If you have a passion for troubleshooting, a patient demeanor, and want to ditch the daily commute, apply today.
Why You’ll Love This Role:
- 100% Remote Work: No commuting, no office politics, just pure productivity from your home office.
- Night Shift Hours: Enjoy the quiet hours (e.g., 10:00 PM – 6:00 AM EST) with flexible scheduling options.
- Modern Tech Stack: Work with the latest tools and software to resolve client issues efficiently.
Your Key Responsibilities:
- Provide exceptional technical support to clients via phone, email, and live chat during the night shift.
- Diagnose and resolve hardware and software issues, ensuring high customer satisfaction scores.
- Document all interactions and technical resolutions in our CRM system accurately and promptly.
- Collaborate with the day-shift team to ensure seamless knowledge transfer and issue escalation.
- Stay updated on product knowledge and security protocols to protect client data.
- Assist in training new remote hires on our support workflows and tools.
What We’re Looking For:
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in customer service or technical support (remote experience is a major plus).
- Reliable high-speed internet and a quiet workspace at home.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills.
- Must be available to work rotating night shifts, including weekends and holidays.
Skills:
Technical Support, Troubleshooting, Remote Work, Night Shift, Customer Service, CRM, IT Helpdesk, Problem Solving.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat during the night shift.
- Diagnose and resolve hardware and software issues, ensuring high customer satisfaction scores.
- Document all interactions and technical resolutions in our CRM system accurately and promptly.
- Collaborate with the day-shift team to ensure seamless knowledge transfer and issue escalation.
- Stay updated on product knowledge and security protocols to protect client data.
- Assist in training new remote hires on our support workflows and tools.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in customer service or technical support (remote experience is a major plus).
- Reliable high-speed internet and a quiet workspace at home.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills.
- Must be available to work rotating night shifts, including weekends and holidays.