Job Description
Are you seeking a remote job with the flexibility of a weekend shift? Apex Digital Solutions is currently hiring a dedicated IT Support Specialist for our North Carolina office. We pride ourselves on a seamless work environment where equipment is provided, ensuring you have the tools you need to succeed from home.
In this role, you will act as the first point of contact for technical issues, ensuring business continuity during our critical weekend operations. We offer a competitive salary, comprehensive benefits, and the chance to work with cutting-edge technology without the overhead of purchasing your own gear.
Why Join Us?
- Equipment Provided: We supply all necessary hardware and software.
- Remote Flexibility: Work from the comfort of your home in North Carolina.
- Competitive Pay: $22 - $35/hour based on experience.
Responsibilities
- Provide remote technical support and troubleshooting for hardware and software issues.
- Manage and update customer records and databases during weekend shifts.
- Assist in the deployment and configuration of new workstations provided by the company.
- Monitor system performance and escalate critical incidents to senior engineers.
- Conduct quality assurance checks on remote connections and user access.
- Document technical resolutions and maintain a knowledge base.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in technical support or help desk roles.
- Strong problem-solving skills and the ability to work independently in a remote setting.
- Reliable high-speed internet and a dedicated workspace are required.
- Ability to work weekends (Saturday & Sunday) on a consistent schedule.
- Familiarity with remote desktop tools and basic networking concepts.