Job Description
Are you ready to elevate your career with a 100% Remote opportunity? We are seeking a dedicated Night Shift Technical Support Specialist based in Los Angeles, CA, to join our dynamic team. This role offers the perfect blend of work-life balance and competitive compensation, allowing you to work from the comfort of your home while supporting our clients across the globe.
Why Join Us?
- 100% Work From Home: Enjoy the flexibility of working from your own space.
- Night Shift Benefits: Competitive pay with flexible scheduling options.
- Career Growth: Opportunities for advancement into Senior Support and Management roles.
- Modern Environment: Work with cutting-edge technology and a supportive team culture.
We are looking for a tech-savvy professional who thrives in a night-time environment and excels at solving complex problems for our diverse clientele.
Responsibilities
- Provide exceptional technical support to customers via chat, email, and phone during night shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues remotely.
- Document all customer interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with the engineering team to escalate complex technical issues and suggest improvements.
- Ensure customer satisfaction by resolving tickets within defined Service Level Agreements (SLAs).
- Conduct remote desktop sessions to guide users through technical procedures and training.
- Stay updated on company products and services to provide informed support.
Qualifications
- High school diploma or GED equivalent required; Associate's degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support, helpdesk, or customer service.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills in English.
- Must be available to work a rotating night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Reliable high-speed internet connection and a dedicated workspace are mandatory.
- Familiarity with remote desktop tools and ticketing systems is a plus.