Job Description
We are looking for a dedicated Remote Technical Support Specialist to join our elite support team based in Baltimore, Ohio. We are committed to empowering our employees with the tools they need to succeed.
Why Choose Apex Digital Solutions?
- Full Equipment Package: We provide a premium laptop, ergonomic headset, and dual-monitor setup—completely free of charge.
- Immediate Start: Join our team within 48 hours of onboarding.
- Modern Work Environment: Work from home with a supportive, high-converting culture.
Don't let a lack of equipment hold you back. We handle the hardware so you can focus on the support.
Responsibilities
- Diagnose and resolve complex hardware and software issues via remote access and phone.
- Deliver exceptional customer service by explaining technical solutions in clear, non-technical terms.
- Log detailed tickets and documentation for all support interactions.
- Collaborate with cross-functional teams to improve support protocols and tools.
- Stay updated on emerging technologies and company-specific software.
- Ensure a secure and productive home office environment.
Qualifications
- High school diploma or GED; Associate degree in IT or related field is a plus.
- Minimum of 1 year of experience in technical support or customer service.
- Strong problem-solving skills and attention to detail.
- Reliable high-speed internet and a dedicated workspace free of distractions.
- Ability to work independently in a remote setting.