Job Description
Apex Technical Solutions is looking for a dedicated Remote Night Shift Technical Support Specialist to join our growing team in North Carolina. We are offering a unique opportunity for professionals seeking a stable, full-time position with the flexibility of working from the comfort of their own home.
As a key member of our support team, you will be the first point of contact for our clients during off-peak hours, ensuring seamless service and satisfaction. If you are a self-starter who thrives in a fast-paced environment and has a passion for technology, we want to hear from you.
Responsibilities
- Provide exceptional technical support and troubleshooting via phone, chat, and email during the night shift.
- Diagnose and resolve hardware, software, and network connectivity issues for remote clients.
- Document all technical interactions and resolutions in our ticketing system accurately and efficiently.
- Collaborate with the day shift team to ensure seamless handovers and continuous service improvement.
- Maintain a high level of customer satisfaction by adhering to service level agreements (SLAs).
- Stay updated on product knowledge and new software releases to provide accurate guidance.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Minimum of 1-2 years of experience in technical support or customer service.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work independently during night shifts (7:00 PM - 4:00 AM or similar).
- Strong problem-solving skills and attention to detail.
- Proficiency with Windows, macOS, and troubleshooting protocols.
- Excellent verbal and written communication skills.