Job Description
Are you a night owl looking for a career that pays more while you sleep? Apex Digital Solutions is seeking a dedicated Remote Night Shift Technical Support Specialist based in Portland, OR. Join our elite team providing 24/7 technical assistance to clients worldwide. This is a fully remote position, allowing you to enjoy the flexibility of working from home while maintaining a healthy work-life balance.
As a key member of our support team, you will troubleshoot complex IT issues, resolve technical queries, and ensure our clients have seamless access to our platforms. We value reliability, empathy, and technical proficiency.
Why Join Apex Digital?
- Work From Home: Eliminate your commute and work from the comfort of your home in Portland.
- Night Shift Premium: Earn up to $35.00/hour with our competitive night shift differential.
- Flexible Schedule: Choose from various night shift shifts (e.g., 10 PM - 6 AM, 11 PM - 7 AM).
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during night hours.
- Troubleshoot hardware and software issues, including operating systems, printers, and network connectivity.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the day-shift team to ensure seamless handovers and continuous support coverage.
- Stay updated on product knowledge and escalate complex issues to senior engineering teams.
Qualifications
- High school diploma or equivalent; Associate degree in IT or Computer Science is a plus.
- Previous experience in a technical support, help desk, or customer service role.
- Must be able to work independently with minimal supervision during night hours.
- Reliable high-speed internet connection and a dedicated workspace.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.