Job Description
Are you a dedicated professional looking for a 100% Work From Home opportunity in Sacramento? Nexus Global Support is currently seeking a highly skilled Night Shift Technical Support Specialist to join our elite remote team. This is a unique chance to work from the comfort of your home in California while enjoying the financial benefits of a night shift premium.
In this role, you will serve as the primary point of contact for our clients, ensuring seamless technical resolutions during our peak operational hours. We are looking for individuals who are self-motivated, detail-oriented, and passionate about delivering exceptional customer experiences.
Why Join Us?
- 100% Remote Work from Sacramento, CA.
- Night Shift differential pay ($2.00 - $4.00/hour more).
- Comprehensive health, dental, and vision insurance.
- Generous PTO and paid holidays.
- Professional development opportunities and career advancement.
Responsibilities
- Provide top-tier technical support via phone, email, and live chat to customers in the Sacramento area and beyond.
- Diagnose and resolve complex hardware and software issues efficiently.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Collaborate with senior engineers and product teams to escalate and resolve critical bugs.
- Adhere to all company policies, security protocols, and performance metrics.
- Proactively identify trends in customer issues and suggest improvements to documentation.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Strong troubleshooting skills with Microsoft Office, Windows, and Mac OS.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Excellent written and verbal communication skills with a focus on empathy.
- Ability to work independently during night shifts (e.g., 10:00 PM - 6:00 AM).