Job Description
Are you looking for a flexible work from home opportunity in the Motor City?
Metro Tech Support Services is currently seeking a dedicated Part-Time Customer Experience Associate to join our growing remote team. This is an excellent opportunity for individuals in Detroit, MI, looking to balance work with personal commitments while earning a competitive salary. We offer a dynamic environment, comprehensive training, and the chance to make a real impact in the tech industry from the comfort of your own home.
Metro Tech Support Services is currently seeking a dedicated Part-Time Customer Experience Associate to join our growing remote team. This is an excellent opportunity for individuals in Detroit, MI, looking to balance work with personal commitments while earning a competitive salary. We offer a dynamic environment, comprehensive training, and the chance to make a real impact in the tech industry from the comfort of your own home.
Responsibilities
- Manage high-volume inbound and outbound customer communications via email and live chat.
- Resolve customer inquiries, issues, and complaints with patience, empathy, and professionalism.
- Update and maintain accurate customer records and account information in our CRM database.
- Assist with order processing, billing inquiries, and technical troubleshooting steps.
- Collaborate with the wider support team to ensure consistent service quality.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
- Document all customer interactions and escalate complex issues to senior management.
Qualifications
- High school diploma or GED is required.
- Must reside in the Detroit, MI area or be willing to relocate to the region.
- Reliable high-speed internet connection and a quiet home office space.
- Excellent written and verbal communication skills with a focus on customer satisfaction.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to work independently with minimal supervision and manage time effectively.