Job Description
Join our award-winning team as a Remote Part-Time Customer Success Manager and transform how businesses engage with their clients. This flexible opportunity allows you to work from anywhere while making a tangible impact in Boston's thriving tech ecosystem. We're seeking a proactive professional to drive client satisfaction, retention, and growth through strategic relationship management.
InnovateTech Solutions offers competitive compensation, comprehensive benefits, and a collaborative remote-first culture. Perfect for experienced professionals seeking work-life balance without compromising career advancement.
Responsibilities
- Develop and maintain strong client relationships to maximize retention and upsell opportunities
- Analyze customer usage patterns to identify growth opportunities and address pain points
- Create and execute personalized success plans for key accounts
- Collaborate with sales and product teams to deliver seamless client experiences
- Track and report on key success metrics (NPS, adoption rates, churn)
- Proactively identify at-risk accounts and implement retention strategies
Qualifications
- 3+ years of B2B customer success or account management experience
- Proven track record in SaaS or tech industry preferred
- Exceptional communication and relationship-building skills
- Proficiency with CRM platforms (Salesforce, HubSpot)
- Strong analytical abilities with data-driven mindset
- Ability to work independently with minimal supervision
- Available for 20-25 hours/week with flexible scheduling