Job Description
Are you a proactive problem solver based in Colorado Springs looking for a flexible, rewarding work-from-home opportunity?
Apex Digital Solutions is seeking a dedicated Part-Time Customer Success Specialist to join our dynamic remote team. In this role, you will serve as the bridge between our clients and our technical products, ensuring seamless onboarding and exceptional user experiences—all from the comfort of your home.
We pride ourselves on a modern, collaborative culture that values autonomy and results. If you have a knack for technology and a passion for helping others, we want to hear from you.
Responsibilities
- Manage the end-to-end onboarding process for new remote clients, ensuring they maximize the value of our platform.
- Provide technical support and troubleshooting via chat and email to resolve complex issues efficiently.
- Maintain accurate client data within our CRM system and provide regular progress reports.
- Conduct quarterly check-ins with a portfolio of clients to gather feedback and identify upsell opportunities.
- Collaborate with the engineering and product teams to relay user feedback and suggest product improvements.
- Document common technical queries and solutions to improve our knowledge base.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer success, technical support, or a related field.
- Must reside in Colorado Springs, CO (or willing to relocate to a remote-capable area).
- Reliable high-speed internet connection and a dedicated workspace.
- Strong written and verbal communication skills.
- Proficiency with CRM software and standard office productivity tools.