Job Description
We are urgently hiring a Remote Part-Time Customer Support Specialist to join our dynamic team in the Detroit area. If you are looking for a role that offers flexible hours and the freedom to work from home, this is the perfect opportunity for you.
At Horizon Solutions Group, we pride ourselves on delivering exceptional service. We are looking for motivated individuals who can manage customer inquiries with professionalism and efficiency, all from the comfort of their own homes.
Key Highlights:
- Flexible Scheduling: Choose hours that fit your lifestyle around your commitments.
- 100% Remote: No commute required; work from anywhere in the USA.
- Competitive Compensation: Earn between $18.00 and $28.00 per hour.
- Professional Environment: Join a supportive team focused on growth and success.
Responsibilities
- Handle inbound and outbound customer inquiries via email, chat, and phone with a focus on speed and accuracy.
- Resolve customer issues and complaints efficiently while maintaining a positive brand image.
- Update and maintain accurate customer records in our internal CRM systems.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Perform basic data entry tasks and assist with administrative duties as needed.
- Communicate product updates and policy changes clearly to customers.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in customer service or a remote support role is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently and manage time effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).