Job Description
Join TechSolve Inc.'s award-winning remote team as a Part-Time Customer Support Specialist! We provide all necessary equipment – including ergonomic chairs, dual monitors, and noise-canceling headsets – so you can deliver exceptional service from home. This flexible role offers 20-25 hours/week with full benefits, including health insurance and 401(k) matching. Ideal for students, parents, or professionals seeking work-life balance while making a real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Document interactions in Salesforce CRM with 98% accuracy
- Collaborate with cross-functional teams using Slack and Zoom
- Identify process improvement opportunities and contribute to training materials
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in bi-weekly team meetings and monthly skill development workshops
Qualifications
- 2+ years customer service experience in remote or hybrid environments
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional written and verbal communication skills
- Self-starter with ability to manage time independently
- High-speed internet access at dedicated home workspace
- Available for 2-3 weekend shifts per month
- US work authorization and ability to pass background check