Job Description
Join our dynamic team at NexusTech Solutions and transform your career with flexible remote opportunities! We're urgently seeking talented Part-Time Remote Support Specialists to deliver exceptional technical assistance to clients across Portland, Oregon, and California. Enjoy the freedom to work from anywhere with fully remote hours that adapt to your schedule. As a key member of our client success team, you'll troubleshoot complex issues, implement innovative solutions, and drive digital transformation while maintaining our industry-leading service standards.
Why NexusTech? We offer competitive compensation, cutting-edge training, and a culture that champions work-life balance. This is your chance to make an impact in a rapidly growing tech environment without sacrificing flexibility. Apply today and become part of the future of remote work!
Responsibilities
- Provide exceptional remote technical support via phone, chat, and email for enterprise clients
- Diagnose and resolve hardware/software issues including cloud infrastructure, SaaS applications, and network connectivity
- Create detailed documentation of troubleshooting steps and client interactions
- Collaborate with cross-functional teams to escalate complex technical challenges
- Conduct proactive system health checks and preventive maintenance
- Train clients on new software implementations and best practices
- Monitor ticket queues and maintain SLA compliance with 95%+ resolution rates
Qualifications
- 3+ years of technical support experience with remote/hybrid work exposure
- Expertise in Windows/macOS, networking fundamentals, and cloud services (AWS/Azure/GCP)
- Industry certifications (CompTIA A+/Network+, Google IT Support, or equivalent)
- Exceptional problem-solving skills with strong analytical thinking
- Proven ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal communication skills
- Valid authorization to work in the United States
- Availability for flexible shifts including evenings/weekends (10-20 hrs/week)