Job Description
Join our award-winning remote team as a Part-Time Tech Support Specialist! We provide all necessary equipment including laptop, headset, and software – just bring your expertise. Enjoy flexible hours (20-25 hrs/week) while delivering exceptional technical support to clients nationwide. Our collaborative virtual environment offers growth opportunities and competitive benefits.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document cases accurately in CRM system with detailed resolution steps
- Train customers on product usage and best practices
- Collaborate with Tier 2 engineers for complex escalations
- Maintain high customer satisfaction scores (CSAT >95%)
- Participate in weekly virtual team training sessions
Qualifications
- 1+ years technical support experience
- Proficiency with Windows/macOS and networking fundamentals
- Excellent written/verbal communication skills
- High-speed home internet connection required
- Ability to troubleshoot remotely using provided tools
- Customer-focused mindset with problem-solving aptitude
- CompTIA A+ or equivalent certification preferred