Job Description
Are you looking for a 100% Work From Home opportunity in Ohio? Apex Tech Solutions is currently hiring a dedicated Part-Time Technical Support Specialist to join our remote-first team. If you have a passion for technology and helping others solve problems, we want to hear from you!
As a remote employee, you will enjoy the flexibility of working from the comfort of your home in Ohio while contributing to a dynamic and growing organization. We are committed to providing a supportive environment where you can thrive professionally.
Why Join Us?
- 100% Remote Work Environment
- Flexible Part-Time Schedule
- Competitive Pay ($22 - $32/hr)
- Comprehensive Training Provided
Responsibilities
- Provide timely and accurate technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues for remote users.
- Manage and track incoming support tickets using our ticketing system.
- Document solutions and maintain up-to-date knowledge bases.
- Collaborate with the engineering team to escalate complex technical issues.
- Ensure a high level of customer satisfaction and retention.
- Participate in weekly remote team meetings and training sessions.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in technical support or customer service (1-2 years preferred).
- Strong understanding of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Must be self-motivated and able to work independently in a remote setting.
- Reliable high-speed internet connection required.
- Ability to troubleshoot basic network connectivity issues.