Job Description
Join our innovative healthcare team as a Remote Scheduling Coordinator in Buffalo, NY! We're seeking a highly organized professional to manage complex appointment systems while enjoying the flexibility of remote work. This pivotal role ensures seamless patient experiences through efficient scheduling across our multi-specialty practice. With competitive compensation, comprehensive benefits, and a supportive virtual environment, you'll thrive in a position that values work-life balance and career growth.
Responsibilities
- Coordinate and optimize patient appointment schedules across multiple departments using advanced scheduling software
- Manage provider availability, room assignments, and resource allocation to maximize operational efficiency
- Handle complex scheduling changes, cancellations, and rescheduling with exceptional customer service
- Communicate effectively with patients, providers, and clinical staff regarding appointment details and updates
- Maintain accurate electronic health records (EHR) and scheduling documentation
- Analyze scheduling data to identify trends and implement process improvements
Qualifications
- Associate's degree in healthcare administration or related field (or equivalent experience)
- 3+ years of experience in medical scheduling or healthcare coordination
- Proficiency with EHR systems (Epic, Cerner, or similar) and scheduling software
- Exceptional organizational skills with attention to detail in a fast-paced environment
- Strong communication abilities and conflict resolution expertise
- Ability to work independently while collaborating with remote teams
- Experience with calendar management across multiple stakeholders