Job Description
Join our dynamic healthcare team as a Remote-Friendly Scheduling Coordinator in Albuquerque, NM! This hybrid role offers the flexibility of remote work while supporting our mission to deliver exceptional patient care. You'll be the backbone of our operations, ensuring seamless appointment coordination across multiple departments. If you're detail-oriented, tech-savvy, and passionate about improving healthcare accessibility, we want to meet you!
Responsibilities
- Manage complex appointment scheduling across multiple providers using Epic EMR system
- Coordinate patient transportation and ancillary services for optimal care delivery
- Act as primary liaison between patients, providers, and clinical staff
- Maintain accurate patient records and documentation in compliance with HIPAA
- Implement process improvements to reduce no-show rates by 15%
- Train staff on scheduling protocols and system updates
- Analyze scheduling data to optimize resource allocation
Qualifications
- 3+ years of healthcare scheduling experience with EMR systems
- Proven ability to manage high-volume appointment calendars
- Expert knowledge of HIPAA compliance and patient privacy regulations
- Advanced proficiency in Microsoft Office Suite and video conferencing tools
- Exceptional communication skills with diverse populations
- Certified Medical Administrative Assistant (CMA) preferred
- Experience with telehealth scheduling protocols
- Ability to work independently with minimal supervision