Job Description
Join our dynamic healthcare team as a Remote Scheduling Coordinator and become the backbone of patient care coordination! We're seeking a detail-oriented professional to manage complex appointment schedules across multiple departments while ensuring seamless communication between patients, providers, and staff. This fully remote position offers the flexibility to work from anywhere in Lexington while making a tangible impact on patient access to care.
As a key member of our administrative team, you'll leverage cutting-edge scheduling technology to optimize appointment workflows, reduce no-show rates, and enhance the patient experience. Our ideal candidate thrives in a fast-paced environment and possesses exceptional organizational skills to maintain precision in scheduling high-volume medical appointments.
Responsibilities
- Coordinate and manage complex appointment schedules for multiple specialties using Epic EMR system
- Verify insurance coverage and pre-authorizations prior to scheduling procedures
- Facilitate communication between patients, physicians, and clinical staff regarding appointment logistics
- Implement patient reminder protocols via automated calls and SMS to maximize attendance rates
- Monitor and optimize scheduling templates to ensure optimal provider utilization
- Resolve scheduling conflicts with diplomacy and solution-oriented approach
- Generate daily appointment reports and performance metrics for leadership review
Qualifications
- Minimum 2 years of healthcare scheduling experience with EMR systems
- Proficiency in Microsoft Office Suite and scheduling software (Epic preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work independently in a remote environment
- Knowledge of HIPAA compliance and patient privacy regulations
- Associate's degree or equivalent medical administrative experience