Job Description
We are seeking a highly organized and proactive Remote Scheduling Coordinator to join our elite team in St. Petersburg, FL. As a pivotal member of our operations department, you will be responsible for ensuring seamless appointment scheduling and patient flow across our digital platforms. We offer a flexible remote work environment, competitive compensation, and opportunities for rapid career advancement. If you excel at managing complex calendars and possess a patient-first mindset, we want to hear from you.
Responsibilities
- Manage and coordinate complex appointment schedules for healthcare professionals and clients using advanced scheduling software.
- Communicate effectively with patients, providers, and administrative staff to confirm appointments, reschedule cancellations, and resolve scheduling conflicts.
- Maintain accurate and up-to-date digital records in our CRM system, ensuring data integrity and confidentiality.
- Process incoming inquiries via phone, email, and chat, prioritizing urgent requests and escalating issues when necessary.
- Assist in the preparation of daily and weekly schedules, ensuring optimal resource allocation and workflow efficiency.
- Collaborate with the billing and insurance departments to verify patient coverage and appointment eligibility prior to service.
- Conduct weekly system audits to identify and resolve scheduling bottlenecks or technical issues.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Healthcare Administration or related field is a plus.
- Minimum of 2 years of professional experience in scheduling, medical reception, or administrative coordination.
- Proficiency in Google Workspace (Calendar, Sheets, Docs) and CRM software (e.g., Salesforce, AthenaHealth, or similar).
- Excellent verbal and written communication skills with a strong focus on customer service.
- Ability to multitask effectively in a fast-paced remote environment while maintaining high attention to detail.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must have a reliable high-speed internet connection and a dedicated home workspace.