Job Description
We are seeking a highly skilled Remote Senior Technical Support Specialist to join our elite support team based in Los Angeles, CA. In this role, you will serve as the technical anchor for our clients, resolving complex issues via remote channels while enjoying the flexibility of working from home.
Our company prides itself on innovation and customer satisfaction. We are looking for a problem-solver who thrives in a remote environment and can communicate technical solutions with clarity and empathy.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network infrastructure via remote desktop and phone.
- Analyze complex user issues to identify root causes and implement effective, long-term solutions.
- Collaborate with cross-functional teams in Los Angeles and remote locations to improve our product and service offerings.
- Maintain accurate and detailed documentation of all support tickets and resolutions in our CRM system.
- Mentor junior support staff and conduct virtual training sessions on new technologies and protocols.
- Ensure high customer satisfaction scores by delivering professional and empathetic service.
Qualifications
- 3+ years of experience in technical support, IT help desk, or a related field.
- Proven experience working remotely or in a hybrid environment.
- Strong knowledge of Windows, macOS, Linux, and Microsoft Office Suite.
- Excellent written and verbal communication skills with the ability to explain complex concepts to non-technical users.
- Ability to work independently and manage time effectively without direct supervision.
- High school diploma or equivalent; Associate’s degree or higher in IT or Computer Science preferred.