Job Description
Are you a natural problem solver with a passion for technology? Global Support Solutions is looking for dedicated individuals to join our remote team as Technical Support Representatives. We are currently hiring for positions based in Albuquerque, NM.
This is an excellent opportunity for those seeking a career in the IT industry without prior experience. We provide comprehensive training and a supportive environment.
Why Join Us?
- 100% Remote Work Flexibility
- Competitive Entry-Level Pay
- Health Benefits & Paid Time Off
- Clear Career Progression Path
The Role:
As a Technical Support Representative, you will be the first point of contact for our clients. You will assist users in resolving technical difficulties, ranging from password resets to software installation issues.
Responsibilities
- Diagnose and resolve technical hardware and software issues for end-users via remote desktop tools.
- Provide exceptional customer service and clear, jargon-free explanations.
- Guide customers through troubleshooting steps and account management.
- Log all support interactions and technical details in the CRM system accurately.
- Collaborate with senior technicians to escalate complex issues.
- Stay updated on new software updates and company protocols.
Qualifications
- High School Diploma or GED required.
- No prior technical support experience required—we provide the training.
- Basic proficiency with Windows operating systems and web browsers.
- Strong interpersonal and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to type at least 35 WPM.