Job Description
Join TechSolve Solutions Inc., a leader in innovative tech support, as a Remote Tech Support Specialist! We're seeking passionate professionals to deliver exceptional customer service while resolving technical challenges from the comfort of your home. Enjoy flexible scheduling, competitive benefits, and opportunities for career growth in Scottsdale's thriving tech ecosystem.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve complex network connectivity problems
- Install/configure operating systems and enterprise applications
- Document all interactions and resolutions in ticketing systems
- Collaborate with cross-functional teams to escalate and resolve critical issues
- Train users on security best practices and system updates
Qualifications
- 2+ years of technical support experience with Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with remote support tools (TeamViewer, AnyDesk)