Job Description
Join Colorado Tech Solutions as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences! We're urgently hiring tech-savvy professionals to deliver exceptional remote technical support to our growing client base across Colorado Springs. This full-time remote position offers competitive compensation, flexible hours, and the opportunity to work with cutting-edge technology while making a tangible impact.
As a key member of our IT support team, you'll troubleshoot hardware/software issues, provide stellar customer service, and implement proactive solutions to prevent future disruptions. If you're passionate about technology and committed to excellence, this is your chance to launch or advance your career in a dynamic, forward-thinking environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve complex network connectivity and system performance problems
- Install, configure, and maintain operating systems and applications
- Document all support interactions, resolutions, and knowledge base articles
- Collaborate with cross-functional teams to implement IT infrastructure improvements
- Train users on security protocols and best practices
- Monitor system health and proactively address potential issues
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of technical support experience in remote environments
- Expert knowledge of Windows/macOS/Linux operating systems
- CompTIA A+ and Network+ certifications required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong troubleshooting skills and analytical thinking
- Exceptional communication and customer service abilities
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)