Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in New York City! We're urgently seeking tech-savvy professionals to deliver exceptional remote technical assistance to our diverse client base. Enjoy flexible work arrangements, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve complex network connectivity and system performance problems
- Install, configure, and maintain cloud-based applications and security protocols
- Document all IT incidents and resolutions using our ticketing system
- Collaborate with cross-functional teams to implement technology solutions
- Conduct remote system audits and preventative maintenance
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- Expertise in Windows/macOS OS, networking fundamentals, and cloud platforms
- CompTIA A+/Network+ certifications or equivalent industry credentials
- Exceptional problem-solving and customer communication skills
- Experience with remote access tools (TeamViewer, AnyConnect, etc.)
- Ability to work independently in a fast-paced remote setting