Job Description
Join TechFlow Solutions Inc. and start your remote tech support career tomorrow! We're seeking passionate individuals to join our Irvine-based team providing exceptional technical assistance to global clients. Enjoy flexible remote work while supporting cutting-edge technologies in a collaborative environment. We offer competitive compensation, comprehensive benefits, and career growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Provide exceptional customer service with clear technical guidance
- Document cases accurately in ticketing systems (Zendesk/Jira)
- Collaborate with Tier 2/3 engineers for complex escalations
- Conduct system maintenance and updates proactively
- Train users on new technologies and best practices
Qualifications
- 2+ years of remote tech support experience
- Proficiency in Windows/macOS/Linux environments
- Strong networking knowledge (TCP/IP, DNS, VPN)
- Certification in CompTIA A+/Network+ or equivalent
- Excellent communication and problem-solving skills
- Experience with ticketing systems and remote tools