Job Description
Join TechSolve Solutions Inc., a leader in cutting-edge IT services, as a Remote Tech Support Specialist. We're seeking a tech-savvy professional to deliver exceptional remote support to our clients across Fresno and beyond. Enjoy the flexibility of working from home while making a tangible impact on our clients' digital experiences. What we offer: Competitive compensation, comprehensive benefits package, professional development opportunities, and a collaborative virtual team environment. Why join us? Be part of a company that values innovation, employee growth, and work-life balance.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote desktop tools
- Diagnose and resolve hardware, software, and network issues for enterprise clients
- Document cases accurately in ticketing systems (ServiceNow/Jira)
- Collaborate with cross-functional teams to escalate complex issues
- Conduct system updates, patches, and security configurations
- Develop knowledge base articles and troubleshooting guides
- Monitor system health and proactively address potential issues
Qualifications
- 3+ years of remote technical support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and cloud platforms (AWS/Azure)
- Strong diagnostic skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Experience with ticketing systems and remote access tools
- Ability to work independently with minimal supervision
- Relevant degree in IT or equivalent experience