Job Description
Join NexTech Solutions as a Senior Remote Tech Support Specialist and become the backbone of our digital transformation! We're seeking a dedicated professional to deliver exceptional technical support to clients across the Midwest while working fully remote from Lincoln, NE. This role offers the flexibility of remote work with the stability of a full-time position at an industry-leading tech firm. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive environment. If you're passionate about solving complex technical challenges and providing outstanding customer experiences, apply today!
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Provide Tier 2/3 support for enterprise clients including Windows/macOS, networking, and cloud services
- Document troubleshooting steps and maintain detailed case histories in CRM systems
- Collaborate with cross-functional teams to develop proactive solutions for recurring technical issues
- Conduct training sessions on IT best practices and system optimization
- Monitor system performance and implement preventive maintenance protocols
Qualifications
- 3+ years of enterprise-level technical support experience
- Expert knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent networking certification required
- Proven experience with remote support tools (TeamViewer, AnyDesk, or similar)
- Exceptional problem-solving skills with ability to handle high-pressure situations
- Strong written communication skills for technical documentation
- Bachelor's degree in IT or related field preferred