Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking a dedicated professional to provide exceptional technical support during overnight hours while our global teams rest. Enjoy a competitive salary, comprehensive benefits package, and the opportunity to work in a collaborative environment focused on innovation and growth. If you thrive in fast-paced settings and have a passion for solving complex problems, this role is your gateway to career advancement.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve critical system outages during overnight hours
- Document incidents and maintain detailed ticket histories in ServiceNow
- Collaborate with day-shift teams during handover periods
- Proactively identify system vulnerabilities and escalate security concerns
- Conduct scheduled maintenance tasks during low-traffic periods
- Maintain 99.9% uptime SLA for supported infrastructure
Qualifications
- 2+ years in IT support or helpdesk roles
- CompTIA Network+ or equivalent certification
- Proficiency with Windows Server, Active Directory, and Azure
- Strong troubleshooting skills for cloud and on-premise systems
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Shift flexibility and reliability for overnight schedules
- Basic knowledge of cybersecurity protocols