Job Description
Launch your IT career with our comprehensive paid training program! TechSolutions Inc. is seeking motivated Remote Tech Support Specialists in Columbus, OH. Join our award-winning team and gain industry-recognized certifications while providing exceptional customer support. Enjoy full remote work flexibility, competitive benefits, and career growth opportunities in a thriving tech hub. No prior experience required – we provide all training!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain company systems and applications
- Document all interactions in ticketing systems with detailed resolution notes
- Escalate complex issues to senior engineers with clear context
- Conduct virtual onboarding sessions for new employees
- Proactively identify system vulnerabilities and recommend improvements
- Maintain 95%+ customer satisfaction through empathetic support
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS/Linux operating systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Customer service experience (helpdesk preferred)
- CompTIA A+ certification (or willingness to obtain during training)
- Reliable high-speed internet connection