Job Description
Join Nevada Tech Solutions as a Senior Remote Tech Support Specialist and transform your career in one of America's fastest-growing tech hubs. We're seeking elite professionals to deliver enterprise-level support to Fortune 500 clients, with competitive compensation and flexible remote work arrangements. Enjoy premium benefits including unlimited PTO, health stipends, and professional development funds. Our Henderson-based team operates in a cutting-edge environment where your expertise directly impacts client success and innovation.
Responsibilities
- Provide Tier 3 technical support for complex cloud infrastructure, networking, and security systems
- Lead incident response and resolution for critical system outages across multiple platforms
- Develop and maintain comprehensive technical documentation and SOPs
- Mentor junior support staff and conduct knowledge-sharing sessions
- Collaborate with engineering teams to implement preventive solutions
- Analyze system metrics to identify optimization opportunities
- Manage client relationships for high-priority accounts
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in AWS/Azure, network protocols, and cybersecurity frameworks
- Industry certifications (CompTIA Network+, CCNA, or equivalent)
- Proven experience with remote support tools (ServiceNow, Zendesk)
- Exceptional troubleshooting skills for complex multi-platform environments
- Strong written and verbal communication abilities
- Bachelor's degree in IT or related field preferred