Job Description
Join TechGuard Solutions Inc.'s elite night shift team and unlock exceptional rewards! We're offering a $5,000 sign-on bonus for qualified IT Support Specialists to join our 24/7 operations center in Los Angeles. Experience premium compensation, minimal traffic commutes, and accelerated career growth while maintaining critical infrastructure for Fortune 500 clients.
Why Night Shift with Us? Enjoy a 15% shift differential, comprehensive health benefits, tuition reimbursement, and a collaborative environment where your expertise directly impacts global enterprise systems. Our cutting-edge LA facility features ergonomic workstations and state-of-the-art monitoring tools.
Responsibilities
- Provide Tier 2/3 technical support for enterprise servers, cloud infrastructure, and network systems during night shift hours
- Monitor and resolve critical system alerts using SolarWinds and ServiceNow platforms
- Execute scheduled maintenance windows and system patching procedures
- Collaborate with global engineering teams during off-hours incident response
- Document technical procedures and create knowledge base articles
- Conduct proactive system health checks and performance optimization
- Maintain compliance with SOC 2 and ISO 27001 security protocols
Qualifications
- 3+ years of enterprise IT support experience with Windows Server and Linux environments
- CompTIA Security+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, VPN)
- Experience with cloud platforms (AWS/Azure) and virtualization (VMware)
- Strong written communication skills for technical documentation
- Ability to work independently with minimal supervision during night shifts
- Valid California driver's license for occasional on-site visits
- Flexibility to work weekends and holidays during peak incidents