Job Description
Join our elite night shift support team at TechGuard Solutions and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. Enjoy a dynamic work environment with competitive compensation, comprehensive benefits, and opportunities for career growth. If you thrive in fast-paced settings and excel at problem-solving, this is your chance to shine while others sleep.
Responsibilities
- Provide Tier 2 technical support for enterprise software systems via phone, chat, and remote access
- Monitor and respond to critical alerts during overnight hours, ensuring minimal downtime
- Document all support tickets with detailed resolution steps and knowledge base contributions
- Collaborate with global teams during off-peak hours to resolve complex system issues
- Conduct routine system maintenance and performance optimization tasks
- Act as primary escalation point for high-priority overnight incidents
- Maintain accurate logs of system health and operational metrics
Qualifications
- Minimum 2 years of technical support experience in IT operations or helpdesk environments
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for networking, security, and application issues
- Ability to work independently with minimal supervision during overnight shifts
- CompTIA A+ or similar technical certification preferred
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Flexibility to work weekends and holidays as needed