Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a dedicated professional to deliver exceptional technical assistance from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture focused on innovation and growth.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with Tier 2 engineers for complex network/security issues
- Train users on best practices for digital security and productivity
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years in technical support with remote troubleshooting experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS environments and cloud platforms
- Strong diagnostic skills with hardware/software conflicts
- Excellent written/verbal communication abilities
- Ability to work independently with minimal supervision