Job Description
Join Nevada Tech Solutions as a Remote Tech Support Specialist and jumpstart your career today! We're seeking an energetic tech enthusiast to provide exceptional remote support to our clients across the Reno metro area. Enjoy competitive pay, flexible remote work, and the opportunity to grow with a dynamic team committed to innovation and customer excellence.
Why Join Us?
• Immediate hire opportunity
• 100% remote work environment
• Comprehensive benefits package (health, dental, vision)
• Professional development stipend
• Collaborative culture focused on work-life balance
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain operating systems and applications
- Provide Tier 2 support for network connectivity and security protocols
- Create detailed documentation of troubleshooting processes and solutions
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct periodic system audits and performance optimization
- Train end-users on best practices for digital security and efficiency
Qualifications
- 2+ years of technical support experience (remote preferred)
- CompTIA A+ or equivalent certification (required)
- Proficiency with Windows/macOS, Active Directory, and cloud services
- Strong analytical skills with ability to troubleshoot complex issues
- Excellent communication skills with customer-first mindset
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Ability to work independently with minimal supervision
- Valid U.S. work authorization and reliable internet connection