Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Engineer and elevate your career in one of America's fastest-growing tech hubs. We're seeking elite professionals to deliver world-class technical support to enterprise clients across the US. Enjoy industry-leading compensation, 100% remote flexibility, and a culture that values innovation and work-life balance. As a key member of our Las Vegas-based team, you'll drive customer success while advancing your expertise in cutting-edge technologies.
Responsibilities
- Provide Tier 3 technical support for complex hardware/software issues across Windows, macOS, and Linux environments
- Design and implement scalable remote support solutions using tools like TeamViewer, Splashtop, and ConnectWise
- Lead incident management for enterprise clients with SLA-driven response protocols
- Develop automation scripts for repetitive tasks using PowerShell, Python, or Bash
- Mentor junior support staff and contribute to knowledge base documentation
- Collaborate with DevOps teams on infrastructure optimization projects
Qualifications
- 5+ years of enterprise-level technical support experience with remote work exposure
- Expert-level certification in CompTIA A+, Network+, or equivalent
- Proven expertise in virtualization (VMware, Hyper-V) and cloud platforms (AWS, Azure)
- Advanced troubleshooting skills for network connectivity, security protocols, and application conflicts
- Experience with ITIL framework and ticketing systems (ServiceNow, Jira)
- Strong written communication skills for technical documentation and client interactions
- Bachelor's degree in Computer Science or related field preferred