Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the hero behind our clients' digital experiences. We're seeking a customer-obsessed professional to deliver exceptional technical assistance to our growing clientele in Scottsdale and beyond. Enjoy the flexibility of remote work while advancing your career in a cutting-edge environment.
At NexusTech, we invest in your growth through continuous training, mentorship programs, and opportunities to specialize in emerging technologies. Our dynamic team culture combines innovation with work-life balance, offering competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide step-by-step technical guidance to non-technical users
- Document troubleshooting procedures and maintain detailed case logs
- Collaborate with Tier 2 engineers to escalate complex technical challenges
- Conduct system health checks and preventive maintenance protocols
- Train clients on new software implementations and security best practices
- Monitor ticket queues and maintain SLA compliance standards
Qualifications
- 2+ years of technical support experience in a remote environment
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+ or equivalent certification preferred
- Exceptional written and verbal communication skills
- Experience with ticketing systems (Zendesk, Jira, or ServiceNow)
- Ability to work independently with minimal supervision
- Customer service mindset with problem-solving aptitude