Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital transformation journey. Based in the vibrant Jersey City area, you'll provide exceptional technical assistance to clients nationwide, leveraging cutting-edge tools to resolve complex issues with precision and empathy. This full-time remote role offers the flexibility to work from anywhere while contributing to a dynamic team environment focused on innovation and customer satisfaction.
Why NexusTech? We pride ourselves on fostering a culture of continuous learning and growth. You'll receive industry-leading training, competitive benefits, and opportunities to advance your career in the rapidly evolving tech landscape. Our commitment to work-life balance ensures you thrive professionally and personally.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Manage customer support tickets with SLA adherence
- Document troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams on complex technical escalations
- Proactively monitor systems to prevent potential disruptions
- Train end-users on new technologies and best practices
- Contribute to IT infrastructure improvement initiatives
Qualifications
- 3+ years of experience in remote technical support
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Industry certifications (CompTIA A+/Network+, Google IT Support Professional)
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision
- Valid NJ driver's license (occasional on-site support required)