Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become an essential part of our 24/7 operations team. We're seeking dedicated professionals to provide exceptional technical support to our global client base during overnight hours. This flexible part-time role offers competitive compensation, remote work options, and opportunities for professional growth in a dynamic tech environment.
As a key player in our support ecosystem, you'll troubleshoot complex issues, deliver world-class customer service, and contribute to maintaining our industry-leading uptime standards. We provide comprehensive training and a supportive culture that values work-life balance and continuous learning.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues including network connectivity, security protocols, and cloud services
- Document all interactions in CRM systems with detailed ticket notes and resolution steps
- Collaborate with onshore/offshore teams during complex escalations and system outages
- Monitor server health, security alerts, and performance metrics using industry-standard tools
- Contribute to knowledge base articles and improvement initiatives for support processes
Qualifications
- Minimum 1 year of experience in technical support or IT operations
- Proficiency with Windows/Linux systems, networking fundamentals, and cloud platforms (AWS/Azure)
- Exceptional problem-solving skills with ability to remain calm under pressure
- Strong written and verbal communication skills for diverse client interactions
- Availability to work flexible overnight shifts (10 PM - 6 AM PST, 4 nights/week)
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems like Zendesk or Jira