Job Description
Join our dynamic team at InnovateTech Solutions and become a cornerstone of our remote tech support operations! We're seeking a dedicated Senior Remote Tech Support Specialist to provide exceptional technical assistance to clients across Lexington, KY and beyond. This fully remote role offers the flexibility to work from home while making a significant impact in the IT field. You'll be part of a forward-thinking company that values innovation, collaboration, and professional growth. If you're passionate about solving complex technical challenges and delivering outstanding customer service, we want to hear from you!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Provide Tier 2-3 support for network connectivity, security protocols, and cloud services
- Create and maintain detailed documentation of troubleshooting procedures
- Collaborate with cross-functional teams to implement system improvements
- Train clients on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Contribute to knowledge base articles and training materials
Qualifications
- 3+ years of experience in remote technical support or IT helpdesk roles
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision