Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Glendale, AZ! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our diverse client base. This 100% remote role offers the flexibility to work from anywhere while making a real impact. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide step-by-step technical guidance to non-technical users
- Document support tickets and maintain detailed case notes
- Collaborate with senior engineers on complex system issues
- Conduct system installations, configurations, and upgrades
- Monitor network performance and security protocols
- Train users on new technologies and best practices
Qualifications
- 3+ years of technical support experience
- Proficiency in Windows/macOS/Linux environments
- CCNA/CompTIA A+ certification preferred
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- High-speed internet connection required