Job Description
Join our award-winning IT team in Pittsburgh as a Remote Tech Support Specialist! We're urgently hiring passionate tech professionals to deliver exceptional support to our clients across Pennsylvania. Enjoy the flexibility of remote work while being part of a collaborative, growth-oriented environment.
As a key member of our support division, you'll troubleshoot complex technical issues, optimize system performance, and ensure seamless user experiences. Our comprehensive benefits package includes health insurance, 401k matching, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Manage ticket queues and maintain SLA compliance
- Document technical solutions in knowledge base systems
- Conduct user training on security best practices
- Collaborate with network and security teams on incident response
- Monitor system health and proactively address vulnerabilities
Qualifications
- 3+ years of enterprise-level tech support experience
- CompTIA A+/Network+ certification required
- Proficiency in Windows/macOS/Linux environments
- Strong diagnostic skills with remote desktop tools
- Excellent written/verbal communication abilities
- Experience with ITSM platforms (ServiceNow, Jira)
- Ability to work independently in remote setting