Job Description
Join our dynamic support team and kickstart your career in technology! Omaha Tech Solutions is seeking motivated Night Shift Support Specialists to deliver exceptional service to our clients. No prior experience is required – we provide comprehensive training and a supportive environment for growth. As a key member of our 24/7 operations team, you'll troubleshoot technical issues, resolve customer inquiries, and contribute to our mission of seamless digital experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in Omaha's thriving tech sector.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot hardware/software issues and escalate complex problems to senior engineers
- Document support cases accurately in our ticketing system
- Monitor network infrastructure and perform routine maintenance tasks
- Collaborate with cross-functional teams to resolve system outages
- Maintain detailed knowledge base articles and troubleshooting guides
- Adhere to ITIL best practices and security protocols
Qualifications
- High school diploma or equivalent (technical certifications a plus)
- Exceptional communication and problem-solving skills
- Ability to work independently and as part of a team
- Comfortable working overnight shifts (10 PM - 6 AM)
- Basic proficiency with Windows/macOS operating systems
- Customer service mindset with patience and empathy
- Willingness to learn new technologies through our training program
- Reliable transportation to our Omaha facility