Job Description
Join our dynamic team as a Night Shift Support Specialist and unlock your potential with an exclusive $2,500 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in Omaha's thriving tech sector.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Diagnose and resolve hardware/software issues for enterprise clients
- Document incidents and maintain detailed ticket histories
- Collaborate with global teams during escalated situations
- Monitor system health and perform proactive maintenance
- Train junior staff on support protocols and tools
- Contribute to knowledge base documentation
Qualifications
- 2+ years in IT support or helpdesk roles
- Proficiency with Windows/macOS and networking fundamentals
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication
- Ability to work independently during overnight shifts
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (Jira/ServiceNow)