Job Description
Join TechCore Solutions as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're urgently seeking talented professionals to deliver exceptional technical support to clients across Anchorage and beyond. Enjoy the flexibility of remote work while making a tangible impact in a dynamic tech environment. Our team thrives on innovation, collaboration, and continuous learning. If you're passionate about solving complex technical challenges and providing top-tier customer service, this is your opportunity to excel in a role with growth potential and competitive benefits.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, security, and system performance problems
- Install, configure, and maintain operating systems and applications across diverse platforms
- Document all support interactions and resolutions using our ticketing system
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Train end-users on technology best practices and security protocols
- Stay current with emerging technologies and industry trends
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of technical support experience in a remote environment
- Proficiency in Windows, macOS, Linux, and cloud platforms
- Strong understanding of networking fundamentals (TCP/IP, DNS, VPN)
- Certifications (CompTIA A+/Network+, Microsoft 365) highly desirable
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Zendesk)