Job Description
Join our innovative team at NovaTech Solutions as a Night Shift Support Specialist! We offer flexible hours and competitive compensation for dedicated professionals seeking work-life balance. This remote-eligible role provides critical technical support to our global client base during overnight hours, ensuring seamless operations while maintaining a healthy work schedule. Enjoy comprehensive benefits including health insurance, retirement plans, and professional development opportunities. Apply today and become part of Philadelphia's thriving tech community!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat during overnight hours
- Troubleshoot complex hardware/software issues for enterprise clients
- Document incidents and resolutions using ticketing systems (ServiceNow/Jira)
- Collaborate with global teams to resolve escalated support requests
- Monitor system health and proactively address potential outages
- Maintain accurate knowledge base articles and documentation
- Participate in cross-functional training and improvement initiatives
Qualifications
- 2+ years of technical support experience in IT operations
- Proficiency with Windows/Linux systems and networking fundamentals
- Strong problem-solving skills with customer-centric approach
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Experience with remote support tools (TeamViewer, AnyDesk)
- CompTIA A+/Network+ certification preferred
- Excellent written and verbal communication skills
- Flexible schedule availability including weekends/holidays