Job Description
Join our dynamic team at TechSolutions Inc. as a Night Shift Support Specialist! We're seeking dedicated professionals to provide exceptional technical support during overnight hours while our global teams rest. This full-time, direct-hire position offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
What We Offer:
- Competitive salary ($55k-$65k)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Modern downtown Indianapolis office
Responsibilities
- Monitor and respond to 24/7 customer support tickets via phone, email, and chat
- Resolve technical issues for enterprise clients (hardware, software, network)
- Document cases in CRM system with detailed resolution steps
- Escalate complex issues to senior engineers with clear context
- Collaborate with global support teams for seamless handovers
- Conduct system health checks during off-peak hours
- Generate weekly performance reports
Qualifications
- 2+ years in technical support or IT operations
- Experience with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent written and verbal communication
- Ability to work independently during overnight shifts
- CompTIA A+ or Network+ certification preferred
- High school diploma or equivalent required
- Must be available 11 PM - 7 AM EST