Job Description
Join TechFlow Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a customer-obsessed professional to deliver exceptional technical assistance while enjoying the flexibility of remote work in sunny San Diego. This role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technologies—all from the comfort of your home office.
As a key member of our support team, you'll troubleshoot complex issues, guide users through technical challenges, and contribute to our mission of making technology accessible and stress-free. If you're passionate about problem-solving and excel in a dynamic remote environment, we encourage you to apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools (TeamViewer, Zoom, etc.)
- Provide step-by-step guidance for OS troubleshooting, connectivity problems, and application errors
- Document cases meticulously using Zendesk and maintain accurate knowledge base entries
- Collaborate with Tier 2 engineers for complex network and security-related escalations
- Conduct proactive user education on cybersecurity best practices and data protection
- Monitor support queues with 15-minute SLA response time for critical tickets
- Participate in bi-weekly team training sessions on emerging tech trends
Qualifications
- 2+ years of experience in remote desktop support or helpdesk environments
- Proficient in Windows/macOS troubleshooting and Active Directory administration
- CompTIA A+ or equivalent certification (or willingness to obtain within 90 days)
- Exceptional written and verbal communication skills with empathetic customer approach
- Strong analytical abilities to diagnose issues through logical deduction
- Available for flexible scheduling including weekends (Saturday/Sunday shifts)
- Reliable high-speed internet connection and quiet home workspace
- Experience with CRM/ITSM platforms (Zendesk, ServiceNow preferred)