Job Description
Join our elite night shift team and become the backbone of our 24/7 operations! We're seeking a Senior Night Shift Support Engineer to deliver exceptional technical support during overnight hours. This high-impact role offers premium compensation, career growth opportunities, and the chance to work with cutting-edge technology in a collaborative environment. Enjoy competitive benefits including shift differential pay, comprehensive health coverage, and flexible scheduling options.
Responsibilities
- Provide Tier 3 technical support for enterprise systems, networks, and cloud infrastructure during overnight shifts
- Monitor and resolve critical system alerts, ensuring minimal downtime for global operations
- Collaborate with cross-functional teams to troubleshoot complex technical issues
- Document incident resolutions and create knowledge base articles for team reference
- Proactively identify system vulnerabilities and implement preventive measures
- Conduct system maintenance and updates during low-traffic periods
- Provide after-hours escalation support for critical incidents
Qualifications
- 5+ years of experience in IT support or systems administration
- Expert knowledge of Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong scripting skills (Python/PowerShell/Bash)
- CCNA or equivalent network certification required
- Experience with monitoring tools (Nagios, Zabbix, SolarWinds)
- Ability to work independently and make critical decisions under pressure
- Excellent written and verbal communication skills
- Previous night shift experience preferred