Job Description
Join our dynamic team at NexusTech Solutions as a Remote Tech Support Specialist! We're seeking a tech-savvy professional to deliver exceptional remote IT support to our Boston-based clients. This immediate hire opportunity offers competitive compensation, flexible remote work, and the chance to solve complex technical challenges in a fast-paced environment. If you're passionate about technology and customer satisfaction, apply today to start your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 2/3 support for Windows/macOS systems and cloud applications
- Document troubleshooting steps and maintain detailed knowledge base entries
- Collaborate with cross-functional teams to escalate complex technical problems
- Conduct system audits and implement security protocols
- Train end-users on best practices for digital security
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Active Directory, VPNs, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for Windows/macOS/Linux environments
- Excellent written/verbal communication abilities
- Bachelor's degree in Computer Science or related field preferred