Job Description
Join our dynamic team as a Night Shift Support Specialist at Mesa Tech Solutions! We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment designed for career growth. As a key player in our 24/7 operations, you'll ensure seamless service delivery while maintaining work-life balance through our structured night shift schedule. Apply today to become part of Mesa's leading tech support team!
Responsibilities
- Deliver responsive technical support via phone, chat, and remote assistance
- Troubleshoot hardware/software issues for enterprise clients
- Document incident reports with precision and maintain ticket accuracy
- Collaborate with day-shift teams for seamless handover processes
- Monitor system health and proactively address potential disruptions
- Provide exceptional customer service with a calm, problem-solving approach
- Adhere to SLA metrics and performance standards
- Participate in monthly training to enhance technical expertise
Qualifications
- Minimum 2 years in technical support or IT helpdesk role
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Strong diagnostic skills for hardware/software troubleshooting
- Ability to work independently with minimal supervision overnight
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Flexibility to adapt to evolving client needs